COMPLAINTS / 01
Raise the issue with SCPC
Please write to info@scpcltd.com, identify the project and explain the issue, relevant dates and the outcome you are seeking.
Acknowledgement
SCPC will confirm receipt and identify who is handling the matter and the anticipated review timetable.
Review
Relevant correspondence, appointment terms, project records and the points you raise will be considered.
Written response
A response will explain the findings, any proposed action and the route for a further review where applicable.
Any appointment-specific timescales, professional-body process or external redress route stated in the signed appointment will take precedence and should be followed.